Terms of Use

Thank you for visiting Primevista Lodging. These Terms of Use explain the rules that apply when you use our website, inquire about our properties, make a reservation, or stay at a property managed by Primevista Lodging LLC.

By using this website or making a reservation, you agree to these Terms of Use, our applicable Rental Agreement, Cancellation Policy, Privacy Policy, property-specific rules, and the terms provided by the booking platform used for your reservation.

If a booking platform or property-specific agreement contains terms that conflict with these Terms of Use, the applicable booking platform or property-specific terms will govern that reservation where required.

1. Booking and General Terms

Booking Platforms

Reservations may be completed through third-party booking platforms, including Booking.com, Airbnb, Expedia, Vrbo, or other platforms made available for a particular property.

Payment and reservation processing may be handled directly by the applicable booking platform or payment provider.

Website Purpose

This website provides information about Primevista Lodging, its properties, and available services. It may also be used to submit inquiries or contact us regarding a potential or existing stay.

Information displayed on the website may change from time to time. Property availability, pricing, amenities, and other details should be confirmed through the applicable listing or booking process before making a reservation.

Policies That Apply to Reservations

When you make a reservation, you may also be agreeing to:

• These Terms of Use
• Our Cancellation Policy
• Our Privacy Policy
• Any applicable Rental Agreement
• Property-specific rules and requirements
• Terms provided by the applicable booking platform

2. Payment, Cancellation and Refunds

Payment, cancellation, and refund conditions can vary depending on the property, rate, booking platform, and reservation dates.

The specific terms shown during your booking should always be reviewed before confirming a reservation.

Standard Rate

• No payment may be required at the time of booking.
• A first-night deposit may be charged 7 days before check-in.
• Free cancellation is available up to 7 days before arrival.
• Cancellations within 7 days are subject to a charge of 100% of the total reservation amount, except where required by law.

Promotional Rate

• Savings of up to 15% may apply to eligible offers.
• A deposit may be required before arrival.
• Free cancellation is available up to 7 days before arrival.
• Late cancellations are subject to a charge of 100% of the total reservation amount, except where required by law.

Special Savings Rate

• Savings of up to 35% may apply to eligible offers.
• Full payment may be required in advance.
• Free cancellation is available up to 7 days before arrival.
• Reservations canceled within 7 days are fully non-refundable (100% charge).

Refunds

• Refund eligibility depends on the rate and cancellation terms applicable to your reservation.
• Where a refund is approved, it is generally processed within 1–3 business days. Your bank or payment provider may require additional time.
• If the Guest does not check in and does not cancel within the permitted cancellation period, the reservation will be treated as a no-show and 100% of the total reservation amount will be charged, except where otherwise required by law.

For complete details, please review our Cancellation Policy and the terms shown with your reservation.

3. Check-In and Check-Out

Unless different times are provided for a specific property:

• Standard Check-In: 4:00 PM
• Standard Check-Out: 12:00 PM

Guests are responsible for reviewing and following all arrival and departure instructions provided before their stay.

A late departure without prior approval may result in additional charges where applicable.

4. Contactless and Self Check-In

Where available, properties may use contactless or self check-in.

Guests are responsible for:

• Reviewing arrival instructions before reaching the property
• Using access information as instructed
• Keeping access codes or other entry information private
• Following any property-specific arrival requirements

5. Using the Property Responsibly

When staying at a Primevista property, guests are expected to treat the home and surrounding community with care.

Guests agree to:

• Follow property rules and occupancy limits
• Keep the property in reasonable condition
• Respect neighbors and the surrounding community
• Avoid excessive noise or disruptive behavior
• Report damage or maintenance concerns promptly

Unless expressly permitted by the applicable property rules, the following are not allowed:

• Indoor smoking
• Unauthorized parties or events
• Large gatherings beyond approved occupancy
• Illegal activities
• Unauthorized use of the property

6. Maintenance and Property Access

There may be occasions when authorized personnel need to access a property for:

• Maintenance or repairs
• Safety checks
• Property-related services
• Emergencies

Where practical, reasonable notice will be provided before non-emergency access.

7. Liability and Circumstances Beyond Control

Primevista Lodging LLC is not responsible for circumstances outside its reasonable control, to the extent permitted by applicable law, including:

• Severe weather or natural disasters
• Power outages or utility interruptions
• Government restrictions
• Emergencies

Guests are responsible for:

• Their own personal safety
• Their personal belongings
• The conduct of everyone included in their reservation

8. Privacy

Primevista Lodging LLC collects and uses personal information for reservation management, guest communication, website operation, and service delivery.

We handle personal information in accordance with our Privacy Policy. We do not sell or rent personal information.

9. Website Information and Availability

We aim to keep information on our website useful and up to date, but property details, availability, pricing, and amenities may change.

We do not guarantee that every piece of website information will always be complete, current, or error-free.

10. Third-Party Websites and Booking Services

Our website may contain links to third-party websites, booking platforms, maps, or payment providers.

Third-party services operate under their own terms and privacy policies. We are not responsible for their content, policies, or practices.

11. Contact Us

If you have questions about these Terms of Use, a property, or your reservation, please contact:

Primevista Lodging LLC

📧 Email: holidays@primevistalodging.com
📞 Phone: (833) 516-4701