Cancellation Policy
At Primevista Lodging, we want the booking process to be clear from the moment you reserve your stay. Cancellation, payment, refund, and modification terms may vary depending on the rate, property, and booking platform used.
By completing a reservation, you agree to the cancellation terms shown for your booking, this policy where applicable, and any additional property or rental terms provided at the time of reservation.
If the terms displayed by the applicable booking platform or property-specific rental agreement differ from this general policy, the terms provided with your reservation will apply.
1. Standard Rate
Payment
No payment is required at the time of booking.
A deposit equal to the first night’s stay is charged 7 days before arrival.
The remaining balance is charged on the scheduled check-in date.
Cancellation
Free cancellation is available up to 7 days before check-in.
Cancellations made within 7 days of arrival are subject to a charge of 100% of the total reservation amount, and no refund will be issued, except where required by law.
Refunds
Refunds are available for eligible cancellations made more than 7 days before arrival.
Approved refunds are typically processed within 1-3 business days, depending on the financial institution.
2. Promotional Rate
Promotional rates may include savings of up to 15%, depending on the property and applicable offer.
Payment
A first-night deposit is required within 30 days of check-in.
The remaining balance is collected on the arrival date.
Cancellation
Free cancellation is available up to 7 days before arrival.
Cancellations made within 7 days of check-in are subject to a charge of 100% of the total reservation amount, and no refund will be issued, except where required by law.
Refunds
Refund eligibility applies to eligible cancellations made more than 7 days before arrival.
Approved refunds are typically processed within 1-3 business days.
3. Special Savings Rate
Special Savings Rates may include discounts of up to 35%, depending on the applicable offer.
Payment
Full payment is required within 30 days of arrival.
Cancellation
Free cancellation is available up to 7 days before arrival.
Reservations canceled within 7 days of check-in are fully non-refundable (100% charge).
Refunds
Refunds are available only for eligible cancellations made more than 7 days before arrival.
Approved refunds are typically processed within 1-3 business days.
Date Changes
One complimentary date modification may be available, subject to availability and the terms of the reservation.
4. Reservation Changes
More Than 7 Days Before Check-In
Guests may request changes to their reservation, subject to availability.
Primevista Lodging may offer alternative dates, an alternative property, or other available options.
Any difference in rates resulting from a modification may be charged to the guest.
Within 7 Days of Check-In
Modification requests made within 7 days of arrival are subject to approval.
Additional charges or rate adjustments may apply.
5. Early Departure and No-Show
Early Departure
If a guest leaves before the scheduled departure date, unused nights are not eligible for a refund unless otherwise required by the applicable reservation terms.
No-Show
If the Guest does not check in and does not cancel within the permitted cancellation period, the reservation will be treated as a no-show and 100% of the total reservation amount will be charged, except where otherwise required by law.
6. Security Deposits
Certain properties may require a refundable security deposit. Where applicable:
Security deposit requirements will be disclosed before booking.
A deposit may be used to cover eligible property damage, excessive cleaning, or violations of applicable property rules.
Eligible remaining deposits are generally processed within 1-3 business days after departure.
7. When Primevista May Cancel a Reservation
Primevista Lodging reserves the right to cancel or refuse a reservation where permitted by applicable law and the applicable booking terms.
Circumstances may include:
Violation of property rules or rental requirements
Unauthorized parties, events, or misuse of the property
Fraudulent, misleading, or inaccurate reservation information
Circumstances outside our reasonable control (natural disasters, government actions, emergencies)
8. Additional Fees
Additional charges may apply depending on the property and reservation, including:
Cleaning fees
Property-specific charges
Applicable taxes or other disclosed booking fees
Any applicable charges will be displayed during the booking process before the reservation is confirmed.
9. Travel Insurance
Travel plans can change for many reasons. We recommend considering travel insurance that may provide protection for certain unexpected circumstances, such as eligible trip cancellations, travel delays, or emergencies.
10. Contact Us
If you have questions about cancellations, refunds, or reservation changes, please contact:
Primevista Lodging LLC
📧 Email: holidays@primevistalodging.com
📞 Phone: (833) 516-4701
Please include your reservation details where applicable so we can better assist you.