Cancellation Policy

At Primevista Lodging, we strive to offer a transparent, fair, and flexible reservation experience for all guests. All bookings are processed through trusted booking platforms such as Booking.com, Airbnb, Expedia, and Vrbo.

By completing a reservation, guests acknowledge and agree to the terms outlined in this Cancellation Policy, along with any conditions displayed on the booking platform and applicable rental agreements.

Payment, Cancellation & Refund Terms

1. Standard Rate

Payment Terms

• No payment is required at the time of booking
• A deposit equal to the first night’s stay will be charged 7 days prior to arrival
• The remaining balance will be charged on the scheduled check-in date

Cancellation Terms

• Free cancellation is available up to 7 days before check-in
• Cancellations made within 7 days of arrival will incur a one-night charge

Refund Terms

• Refunds are available only for cancellations made more than 7 days before arrival
• Approved refunds are typically processed within 1–3 business days
• Financial institutions may require up to 7 business days to complete the refund transaction
• Deposits become non-refundable once the reservation enters the 7-day arrival window

Short-Notice Bookings

• Reservations made within 7 days of arrival require an immediate deposit payment
• Immediate deposits are non-refundable

2. Promotional Rate

Payment Terms

• Special savings of up to 15% may apply
• A first-night deposit is required within 30 days of check-in
• The remaining balance is collected on the arrival date

Cancellation Terms

• Free cancellation is available up to 7 days before arrival
• A one-night charge applies to cancellations made within 7 days of check-in

Refund Terms

• Refund eligibility applies only to cancellations made more than 7 days before arrival
• Approved refunds are processed within 1–3 business days
• Bank processing times may extend up to 7 business days
• Deposits become non-refundable within 7 days of arrival

Short-Notice Bookings

• Deposit payment is collected immediately
• Deposits are non-refundable for reservations made within 7 days of check-in

3. Special Savings Rate

Payment Terms

• Discounts of up to 35% may be available
• Full payment is required within 30 days of arrival

Cancellation Terms

• Free cancellation is available up to 7 days before arrival
• Reservations canceled within 7 days of check-in are fully non-refundable

Refund Terms

• Refunds are available only when cancellation occurs more than 7 days before arrival
• Approved refunds are processed within 1–3 business days
• Banking institutions may require up to 7 business days to complete the transaction

Additional Flexibility

• One complimentary date modification may be offered, subject to availability
• Modified reservations are not eligible for additional refunds

Short-Notice Bookings

• Full payment is collected immediately for reservations made within 7 days of arrival
• Payments become non-refundable within the 7-day arrival window

Important Notice

Guests are encouraged to carefully review all reservation terms, cancellation conditions, and property-specific policies displayed on their selected booking platform before confirming a reservation.

Reservation Modifications

More Than 7 Days Before Check-In

• Reservation changes may be requested based on availability
• Alternative dates or properties may be offered
• Any applicable rate differences will be charged accordingly

Within 7 Days of Check-In

• Modification requests are subject to approval
• Additional fees or rate adjustments may apply

Early Departure & No-Show

• No refunds will be provided for unused nights resulting from early departure
• In the event of a no-show, the first night’s charge will apply and the remaining reservation may be canceled

Security Deposits

Certain properties may require a refundable security deposit.

• Security deposit requirements will be clearly disclosed before booking
• Deposits may be used to cover property damage, excessive cleaning, or policy violations
• Eligible deposits are refunded within 1–3 business days after departure, provided no issues are identified

Right to Cancel Reservations

Primevista Lodging reserves the right to cancel or refuse reservations under the following circumstances:

• Violation of property rules or rental policies
• Unauthorized events, parties, or misuse of the property
• Fraudulent, misleading, or inaccurate reservation information
• Circumstances beyond our control, including natural disasters, government actions, emergencies, or force majeure events

Where possible, guests will be notified promptly and appropriate assistance will be provided.

Payment Methods

All payments, including credit card transactions and other approved payment methods, are securely processed through our trusted booking partners in accordance with applicable security standards.

Additional Fees

• A cleaning fee may apply depending on the property and reservation details
• Complimentary parking may be available where offered and will be noted in the property listing

Included Guest Services

Guests may enjoy access to the following amenities and services where available:

• High-speed Wi-Fi
• Secure contactless check-in procedures
• Essential household amenities including linens and toiletries
• Access to property-specific features such as pools, fitness centers, and recreational facilities

Property Viewings

To ensure the privacy, comfort, and security of current guests, pre-arrival property tours and in-person viewings are generally not available.

Each property listing includes:

• Professional photography
• Detailed property descriptions
• Verified guest reviews and ratings

If a viewing request cannot be accommodated and a guest chooses not to proceed with the reservation, a full refund may be issued when applicable.

Travel Insurance Recommendation

We strongly recommend purchasing travel insurance to protect against unexpected cancellations, travel delays, medical emergencies, or other unforeseen circumstances that may impact your trip.

Dispute Resolution

Guests are encouraged to contact our support team first regarding any concerns or reservation-related issues.

Additional assistance may also be available through:

• Booking.com Resolution Center
• Airbnb Resolution Center
• Expedia Customer Support
• Vrbo Support Services

Policy Updates

Primevista Lodging reserves the right to modify this Cancellation Policy at any time. The version of the policy in effect on the date of booking will apply to that reservation.

Contact Us

For questions regarding cancellations, refunds, or reservation policies, please contact us:

Primevista Lodging
📧 Email: holidays@primevistalodging.com
📞 Phone: (833) 516-4701