Privacy Policy
At Primevista Lodging, we are dedicated to protecting your privacy and handling your personal information with care. All reservations for our properties are made through trusted booking platforms such as Booking.com, Airbnb, Expedia, and Vrbo. These third-party providers process booking and payment information in accordance with their own privacy policies and security standards.
We only receive the information required to manage your reservation and provide guest support. Any information shared with us is handled responsibly and maintained using appropriate security practices.
1. Information We Collect
We collect both personal and non-personal information necessary to provide our services and improve the guest experience.
A. Personal Information
- Full name, email address, and phone number when making a reservation or contacting us
- Reservation information, including travel dates and accommodation preferences
- Identification documents, where required by local laws or regulations
- Payment details are securely processed through our booking partners, and we do not store credit card information
B. Non-Personal Information
- Device and browser details, including IP address, browser type, and operating system
- Website activity such as pages viewed, session duration, and user interactions
- Cookies and similar technologies used for website functionality and analytics
2. How We Use Your Information
The information we collect may be used to:
- Process and manage reservations
- Communicate with guests before, during, and after their stay
- Provide check-in instructions and customer support
- Enhance our services, website functionality, and overall guest experience
- Meet legal, financial, and regulatory requirements
- Send important service-related notifications and updates
- Deliver promotional communications when consent has been provided
3. Legal Basis for Processing
Where required under applicable privacy laws, including GDPR regulations, we process personal information based on:
- Guest consent for specific activities such as marketing communications
- Contractual obligations necessary to complete reservations and provide services
- Compliance with legal requirements and regulatory responsibilities
- Legitimate business interests, including security, service improvement, and operational management
4. Data Security & Handling
All booking transactions and payment processing are securely managed through trusted third-party booking platforms.
To protect personal information, we implement industry-standard safeguards including:
- Secure and encrypted communications
- Limited access for authorized personnel only
- Trusted third-party systems and communication tools
- Ongoing security monitoring and data protection practices
We do not collect, store, or process payment card information directly.
5. Sharing of Information
We only share information when necessary to provide our services or comply with legal obligations.
Information may be shared with:
- Booking platforms such as Booking.com, Airbnb, Expedia, and Vrbo for reservation management
- Service providers including cleaning, maintenance, and technical support teams
- Government agencies or authorities when required by law
We do not sell, rent, or trade personal information to third parties.
6. International Data Transfers
Because our guests and service providers may be located in different regions, personal information may be transferred or processed internationally. We take reasonable steps to ensure that such transfers comply with applicable privacy laws and are protected through appropriate safeguards.
7. Your Rights
Depending on your country of residence and applicable regulations, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of personal information where legally permitted
- Restrict or object to certain processing activities
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the information provided below.
8. Data Retention
We retain personal information only for as long as necessary to:
- Manage reservations and guest services
- Fulfill contractual obligations
- Comply with legal, tax, accounting, and regulatory requirements
When information is no longer required, it is securely deleted or anonymized where appropriate.
9. Cookies & Analytics
Our website uses cookies and similar technologies to improve functionality, personalize user experiences, and analyze website performance.
You may manage or disable cookies through your browser settings at any time.
We may use website analytics tools to better understand visitor behavior and improve our services. No personally identifiable information is shared with third-party analytics providers.
10. Children’s Privacy
Our services are intended for adults aged 18 years and older. We do not knowingly collect personal information from children. If we become aware that information from a minor has been collected, appropriate steps will be taken to remove it promptly.
11. Policy Updates
We may revise this Privacy Policy periodically to reflect updates to our services, legal requirements, or business practices. Any changes will be posted on this page, and continued use of our website or services constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Primevista Lodging
📧 Email: holidays@primevistalodging.com
📞 Phone: (833) 516-4701
🏢 Primary Office: 3107 N 29th Ave, Hollywood, FL 33020
📍 Secondary Office: 527 Crossfield Cir, Naples, FL 34104