Privacy Policy
At Primevista Lodging, we respect your privacy and take care in handling the information you share with us. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices you may have regarding your information.
Our properties may be booked through third-party platforms, including Booking.com, Airbnb, Expedia, Vrbo, or other booking services. When you make a reservation through one of these platforms, that platform may collect and process your personal and payment information under its own privacy policy and terms.
1. Information We Collect
A. Information You Provide
You may provide information such as:
- Your name, email address, and phone number
- Reservation details and travel dates
- Property or accommodation preferences
- Messages or questions you send to us
- Identification information where required for a reservation or by applicable law
Payment information is collected and processed by the booking platform or payment provider used for your reservation. Primevista Lodging does not store full payment card information.
B. Information Collected Through Our Website
When you visit our website, certain technical information may be collected automatically, including:
- IP address, browser type, and device information
- Operating system
- Pages visited and general website usage
- Cookies and similar technologies
2. How We Use Your Information
We may use information we collect to:
- Respond to questions and property inquiries
- Manage and communicate about reservations
- Provide guest support and information related to your stay
- Maintain and improve our website
- Understand website usage and performance
- Protect our website, guests, and business from misuse or security issues
- Meet applicable legal, regulatory, tax, or accounting requirements
- Send promotional communications where permitted and where you have provided consent
3. Legal Basis for Processing
Where applicable privacy laws require a legal basis, we may rely on:
- Consent: When you have given permission for a specific use
- Contractual necessity: When processing is needed to arrange or manage a reservation
- Legal obligations: When we are required to process or retain information under applicable law
- Legitimate interests: For business operations, website security, or service improvement
4. How We Protect Your Information
We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure.
Measures may include:
- Secure website communications
- Access controls
- Use of reputable service providers
- Technical and organizational safeguards
No website or online system can be guaranteed to be completely secure. Where reservations are handled through third-party booking platforms, those platforms may be responsible for the security of information submitted directly to them.
5. When We Share Information
We may share personal information when reasonably necessary to operate our services, manage a reservation, or comply with legal requirements.
Information may be shared with:
- Booking and reservation platforms
- Payment processors
- Property service, cleaning, or maintenance providers
- Website, hosting, or technology providers
- Professional advisors or service providers
- Government agencies or authorities when required by law
We do not sell or rent personal information to third parties.
6. Third-Party Booking Platforms
Primevista Lodging uses third-party booking platforms such as Booking.com, Airbnb, Expedia, and Vrbo to make properties available to travelers.
When you make a reservation through a platform, that platform collects information directly from you. The platform’s own privacy policy will govern information it collects. Primevista Lodging may receive certain reservation information needed to manage your stay.
7. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Object to certain uses of your information
- Withdraw consent where applicable
To make a privacy request, contact us using the information below.
8. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The nature of the information and purpose for which it was collected
- Legal, tax, accounting, or regulatory requirements
- The need to resolve disputes or enforce agreements
9. Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the website experience.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
10. Marketing Communications
Where permitted by law, we may send promotional emails if you have provided consent. You may unsubscribe at any time using the instructions included in the message.
Even if you opt out of promotional communications, we may still send necessary service-related messages concerning reservations or inquiries.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with a revised date.
12. Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, please contact:
Primevista Lodging LLC
📧 Email: holidays@primevistalodging.com
📞 Phone: (833) 516-4701
🏢 Primary Office: 3107 N 29th Ave, Hollywood, FL 33020
📍 Secondary Office: 527 Crossfield Cir, Naples, FL 34104