Terms of Use

By booking, accessing, or staying at a property managed by Primevista Lodging, you agree to comply with the terms outlined in these Terms of Use, our Rental Agreement, and any applicable booking platform policies. These terms are intended to provide a safe, transparent, and enjoyable experience for all guests.

By using this website, you also acknowledge and accept these Terms of Use. Primevista Lodging reserves the right to modify these terms at any time, and continued use of the website constitutes acceptance of any updates.

1. Booking & General Terms

• Booking Platforms Only: All reservations are completed through trusted third-party platforms such as Booking.com, Airbnb, Expedia, and Vrbo.
• Website Purpose: This website is provided for informational purposes, guest inquiries, and customer support only.
• Reservations and payment transactions are processed through authorized booking platforms.
• Agreement to Policies: By confirming a reservation, guests agree to comply with:
  • These Terms of Use
  • Cancellation & Refund Policy
  • Privacy Policy
  • Rental Agreement
  • Property-specific terms listed on the booking platform
• Priority Clause: In the event of any conflict between these Terms of Use and the policies displayed on the booking platform, the booking platform’s terms shall prevail.

2. Payment, Cancellation & Refund (Summary)

Full details are available on our dedicated policy page and property listings.

Standard Rate

• No payment required at the time of booking
• First-night deposit charged 7 days before check-in
• Free cancellation up to 7 days before arrival
• Cancellations within 7 days may incur a one-night charge

Promotional Rate

• Savings of up to 15% may apply
• Deposit required before arrival
• Free cancellation up to 7 days before arrival
• Late cancellations may result in a one-night charge

Special Savings Rate

• Savings of up to 35% may apply
• Full payment required in advance
• Free cancellation up to 7 days before arrival
• Reservations canceled within 7 days are non-refundable

Refunds

• Subject to the selected reservation rate and cancellation conditions
• Approved refunds are generally processed within 1–3 business days
• Banking institutions may require up to 7 business days to complete processing

3. Check-In & Check-Out

• Standard Check-In Time: 4:00 PM
• Standard Check-Out Time: 12:00 PM

Guests are responsible for following all arrival and departure instructions provided before check-in.

Late departures without prior approval may result in additional fees.

4. Self Check-In

• All properties feature secure contactless check-in whenever available
• Access instructions are sent to the guest’s registered email before arrival
• Guests are responsible for reviewing and following all check-in instructions prior to arrival

5. Property Use & Guest Responsibilities

Guests agree to:

• Respect all property rules and occupancy limits
• Keep the property clean and in good condition throughout the stay
• Respect neighbors and surrounding communities
• Avoid excessive noise, disturbances, or disruptive behavior
• Report any damage, maintenance issues, or concerns promptly

The following activities are prohibited unless expressly authorized:

• Indoor smoking
• Parties, events, or large gatherings
• Illegal activities of any kind

Additional fees may apply for:

• Property damage beyond normal wear and tear
• Excessive cleaning requirements
• Unauthorized guests or policy violations

6. Maintenance & Property Access

Authorized personnel may access the property when necessary for:

• Repairs and maintenance
• Safety inspections
• Emergencies or urgent situations

Reasonable notice will be provided whenever possible.

Temporary interruptions of services such as internet, utilities, or property amenities do not automatically qualify for refunds.

7. Personal Belongings & Additional Rules

• Lost items: Recovery is not guaranteed
• Shipping costs (if applicable) are the guest’s responsibility
• Unauthorized commercial photography or filming is not allowed
• Additional cleaning or damage-related charges may apply

8. Limitation of Liability

Primevista Lodging shall not be held responsible for circumstances beyond its reasonable control, including but not limited to:

• Severe weather conditions
• Utility interruptions or power outages
• Natural disasters
• Travel disruptions
• Government restrictions or emergencies

Guests are responsible for:

• Their personal safety
• Personal belongings and valuables
• Conduct of all occupants included in the reservation

9. Property Condition

Guests are expected to leave the property in a clean and reasonable condition at departure.

Guests must:

• Dispose of trash appropriately
• Return furnishings to their original locations
• Avoid removing or damaging property items

Additional charges may be assessed for excessive mess, damages, missing items, or violations of property rules.

10. Privacy Policy

• Personal information is collected and used only for reservation management, guest communication, and service delivery
• Information is handled securely and in accordance with applicable privacy regulations
• Primevista Lodging does not sell or distribute personal information for commercial purposes

Additional information can be found in our Privacy Policy.

11. Updates to Terms

Primevista Lodging may revise these Terms of Use from time to time to reflect operational, legal, or policy updates.

The version of the Terms of Use in effect at the time of reservation will apply to that booking.

12. Contact Information

For questions regarding these Terms of Use or any aspect of your reservation, please contact us:

Primevista Lodging
📧 Email: holidays@primevistalodging.com
📞 Phone: (833) 516-4701